This agreement outlines the terms that govern all personal training sessions, packages, and memberships provided by Akademy. By making a booking or payment, you confirm that you have read, understood, and accepted the following terms. These Terms & Conditions are binding between you (the “Client”) and the Trainer.
All sessions are booked through the official Akademy.fit website using your registered account.
1. First Session (One-Time Offer)
- The First Session is a one-time offer available only to new clients.
- Sessions must be booked via the online calendar, which displays availability up to 2 weeks in advance.
- Once booked, your selected time is reserved for you.
- Sessions can be rescheduled with a minimum of 24 hours’ notice, and must be used within 1 calendar month of the original booking date.
- No cancellations or refunds are available for this session.
- Booking the First Session includes automatic account creation with Akademy.
2. Block Packages (Single, 5 or 10 Sessions)
- Clients may purchase individual personal training sessions or packages of 5 or 10 sessions.
- All options are valid from the date of purchase:
- 1 Session – valid for 2 months
- 5 Sessions – valid for 2 months
- 10 Sessions – valid for 3 months
- Packages are discounted bundles made up of individual sessions. All sessions—whether purchased individually or as part of a package—follow the same usage and session policies.
- In the event of a medically supported refund, each completed session will be calculated at the standard single-session rate of £100, and the remaining amount may be refunded.
- Sessions must be booked and used within the stated period.
- Any unused sessions after the expiry date will be forfeited.
- No extensions or refunds will be granted unless due to medical reasons supported by documentation from a physician.
- Session prices may vary depending on location due to venue costs. All prices are clearly displayed before payment. There are no hidden fees.
3. Monthly Membership (By Invitation)
- Available to trusted, ongoing clients who wish to secure a regular weekly slot.
- Fixed monthly options:
- 1 session/week
- 2 sessions/week
- 3 sessions/week
- The monthly fee is the same for all clients and applies only at the designated training location.
- Payment is due by the 1st of each calendar month. A standing order is recommended.
- If payment is not received by the 5th, your reserved slot may be offered to another client.
- Sessions do not roll over. All sessions must be used within the active month.
- Sessions can be rescheduled with at least 24 hours’ notice, within the same month.
- No refunds are available. In the event of a medically justified refund, a per-session rate of £100 will be applied to any completed sessions, and the difference refunded.
4. Session Policies
- Each session is typically 55 minutes in duration. A different length may be agreed upon individually.
- The Trainer is not obligated to provide availability that matches the Client’s preferences.
- All bookings, reschedules, and cancellations must be made through your Akademy account.
- Clients may opt in to receive session reminder notifications via email and/or SMS. These reminders are optional and can be enabled or disabled at any time. By enabling reminders, the Client consents to receiving communication solely for scheduling purposes.
5. Cancellations, Lateness & No-Shows
- 24 hours’ notice is required to reschedule a session.
- Cancellations or changes made with less than 24 hours’ notice will result in the loss of the session. No refunds or reschedules will be granted.
- If you are more than 10 minutes late without prior notice, the session is considered a No-Show and forfeited.
- While the Trainer may exercise discretion in the event of an emergency, this is not guaranteed and does not alter the policy.
6. Client Responsibilities
- Complete and maintain an up-to-date PAR-Q health questionnaire at all times.
- Arrive on time and ready for your session.
- Manage your bookings responsibly via your Akademy account.
- Abide by these Terms & Conditions in full.
7. Trainer Responsibilities
- Deliver a safe, structured, and personalized fitness program aligned with your goals.
- Provide professional support, education, and motivation.
- Respect scheduled times and make up any lost time caused by the Trainer’s own lateness.
- Maintain clear communication throughout the course of your training.
8. Acceptance of Terms
By completing a booking or making a payment, you confirm your full acceptance of these Terms & Conditions. This agreement is available to read at any time via the Akademy.fit website.