How to Modify a Booking

Managing your bookings is simple, but there are important rules to follow when making changes. Below, you’ll find details on what can be modified, how to reschedule, and when to contact me directly.

GENERAL RULES FOR MAKING CHANGES

  • Any modifications can only be made after logging into the Akademy. Changes made in your personal calendar will not affect the booking.
  • Your appointments and available options can be accessed in the Menu > My Bookings section after logging in.
  • Each session type has specific rescheduling and cancellation rules, but generally:
    • Cancellations require at least 48 hours’ notice.
    • Rescheduling requires at least 24 hours’ notice.

RECURRING PT SESSIONS

  • These sessions cannot be modified by the customer.
  • If you need to make changes, please contact me directly after choosing one of the following options:
Option 1: You Select a New Time Slot

1. You can check my availability in the next three weeks and select an available time slot.

2. Send me a message and let me know your choice.

3. Once I update your booking, you will receive a notification and your session is confirmed.

4. Your calendar feed will automatically sync with the new session time. This may take up to 24 hours, but once you receive the notification email, the slot is reserved for you.

Option 2: You Can’t Find a Slot

Let’s say you need to reschedule a recurring booking, but you’re unsure about the best available time.

1. Just send me a message about the session so I can change the session status and it becomes a “Credit.”

2. Your session will be marked as “Pending,” meaning the original time slot becomes available for other customers.

3. Once you find a suitable new time, I will update the session accordingly.

4. You will receive a notification, and your calendar feed will auto-sync with the updated date and time. This may take up to 24 hours, but once you receive the notification email, the slot is reserved for you.

This process also allows you to track how many sessions are credited and available for future use.

For any modifications that fall outside these guidelines, or if you need further assistance, please contact me directly.