Managing your bookings is simple, but there are important rules to follow when making changes. Below, you’ll find details on what can be modified, how to reschedule, and when to contact me directly.
GENERAL RULES FOR MAKING CHANGES
- Any modifications can only be made after logging into the Akademy. Changes made in your personal calendar will not affect the booking.
- Your appointments and available options can be accessed in the Menu > Account > My Bookings section after logging in.
- Each session type has specific rescheduling and cancellation rules, but generally:
- Cancellations require at least 48 hours’ notice.
- Rescheduling requires at least 24 hours’ notice.
RECURRING PT SESSIONS
- These sessions be rescheduled or marked as a Credit by the customer.
- If you are unsure what to do, please contact me directly
- Current available options:
Option 1: You Select a New Time Slot
Lets say you need to reschedule a booking. You have the option to do this at least 24hours before the session.
1. Find the session in the Customer Panel that needs rescheduling.
2. If rescheduling is available you will see a button with 3 little dots next to the booking status. Click on it and choose “Reschedule”.
3. In the popup window you can see the available times in the next three weeks.
4. Select an available time slot that works for you and click Continue.
5. If successful, the popup window will disappear and your new booking is confirmed.
6. Your calendar feed will automatically sync with the new session time. This may take up to 24 hours, but once you see the update in the Customer Panel, the slot is reserved for you and the booking is complete.
Option 2: You Can’t Find a Slot
Let’s say you cannot make a recurring booking, but you’re unsure about the best available time to reschedule it. In this case, you can mark the booking as “Credit”.
1. Identify the Booking ID in your synced calendar feed. Currently I haven’t found an easy option yet to display this.
2. Click on the “Credit a Booking” button on your bookings page.
3. Enter the Booking ID and click Update. If the booking can be marked as credit, you will see a success message (or errors if something is wrong).
4. Upon a successful update, your session will be marked as “Pending,” meaning the original time slot becomes available for other customers.
5. The booking will be assigned to **Reschedule Needed. This is a searchable filter in your Customer Panel.
6. Once you find a suitable new time in the future, let me know and I will update the session accordingly.
This process also allows you to track how many sessions are credited and available for future use.
For any modifications that fall outside these guidelines, or if you need further assistance, please contact me directly.