This guide walks you through the booking process, from the very first step of entering your email all the way to selecting a service and finalizing payment to receiving confirmation emails and calendar updates. You’ll also find details on when bookings require approval, how your account is set up for first-time clients, and how recurring clients can sync their bookings with their calendar.
STEP-BY-STEP WALKTHROUGH OF THE BOOKING PROCESS
1. Visit the Booking Page: Navigate to the booking section on the website.
2. Enter Your Email
- If you are a member, log in and continue booking.
- If you are not a member, progress to the consultation form. At the end of the form, decide your next step:
- If you want a consultation, book ahead.
- If you want a session, fill out the health questionnaire and proceed to booking.
3. Booking Form Appears: Choose a service type and location.
4. Find a Date & Time: Select an available appointment slot.
5. Confirm Your Information: Review your details to ensure accuracy.
6. Enter Payment Details (if applicable): Provide payment information to finalize your booking.
7. Confirmation Page: A summary of your booking appears. You will also have the option to add the appointment to your calendar.
8. Confirmation Email Sent: A confirmation email with all relevant booking details is sent to your provided email.
WHEN BOOKING A CONSULTATION
- Since consultations do not require payment, they are initially marked as pending.
- Your booking will be reviewed along with the consultation form you submitted prior to scheduling.
- Once reviewed, your booking will be approved and confirmed. If any additional details are needed, you will be contacted before approval.
WHEN BOOKING A FIRST SESSION
- An account is automatically created if one does not already exist.
- A welcome email to the Akademy is sent, allowing you to set your password. If you already have an account, this step is skipped.
- A Coaching Membership is added to the account.
- A Coaching-Active Membership is assigned to the account with a 1-month expiration.
- When the Coaching Membership is assigned, an introductory email series is sent to help you navigate the Akademy and familiarize yourself with its benefits.
- This booking can be modified by the customer through the Menu > My Bookings section.
WHEN BOOKING OTHER APPOINTMENTS (Excluding Consultations)
- If you have more than three upcoming bookings, a custom calendar feed becomes available.
- Subscribing to this feed enables auto-syncing between your booked appointments and your calendar without further manual action.